Privacy Policy

Rope Access Noord, the company behind V-frame, attaches great importance to protecting the privacy of visitors to our website. In particular the rights of visitors with respect to automated processing of personal data. That is why we handle your contact details with care and will always treat them confidentially. We will only process your personal data for the purpose for which you provide it.

We want to be fully transparent towards our customers and other stakeholders. Therefore, we have implemented and formulated a policy regarding the processing and access to personal data, the purpose of this data and the rights that data subjects can exercise.

The current version of the privacy policy available on the website is the only version that applies as long as you visit the website, until a new version replaces the current version.

Article 1 – Legal provisions

Websites (hereinafter also referred to as “The Website”):
Person responsible for processing personal data (hereinafter also referred to as “The Controller”): Rope Access Noord, established at Ulgersmaweg 6, 9731 BJ Groningen, Chamber of commerce: 68957270

Article 2 – Access to the website

Access to and use of the website is strictly personal. You shall not use this website or the data and information provided on it for commercial, political or advertising purposes or for any commercial offers and, in particular, you shall not use it for unsolicited electronic offers.

Article 3 – Responsibilities

The administrator is in no way responsible for failures, breakdowns, difficulties or interruptions in the operation of the website, as a result of which the website or one of its functionalities is not accessible. The way in which you connect to the website is your own responsibility. You are responsible for taking all appropriate measures to protect your equipment and data against, inter alia, virus attacks on the Internet. You are also responsible for the websites and the data you consult on the Internet.

The administrator is not liable for any legal proceedings which may be brought against you:
due to the use of the website or services accessible via the Internet because of the violation of the conditions of this privacy policy

The administrator is not responsible for any damage which you yourself incur, or which third parties or your equipment incur, as a result of your connection to or use of the website. You will refrain from any action against the administrator as a result. If the administrator becomes involved in a dispute as a result of your use of this website, he is entitled to recover from you all damage which he has suffered and will suffer as a result.

Article 4 – Collection of data

Your data is collected by Rope Access Noord and external processors. Personal data is understood to mean: all information on an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by means of personal characteristics such as a name, an identification number, location data, an online identifier (IP address) or one or more elements that are characteristic of physical, physiological, genetic, psychological, economic, cultural or social identity.

The personal data collected on the website are mainly used by the operator for maintaining relations with you and, if applicable, for processing orders. See article 6 for the specific processing of your personal data.

Article 5 – Your rights in relation to your data

Pursuant to Article 13(2)(b) of the AVG, everyone has the right to access, correct or delete personal data concerning them or restrict the processing thereof, as well as the right to object to the processing and the right to data portability. Please see the contact section at the bottom of this page for how to exercise this right.

Article 6 – Processing of personal data

If certain information is necessary in order to gain access to certain functionalities of the website, the responsible party will indicate the mandatory nature of this information at the time of requesting the data.
In concrete terms, this means the following:

  • To process your contact or quotation request;
  • To process a registration for one of our courses;
  • To keep you informed about activities and promotions of Rope Access Noord

External processors
Rope Access Noord uses the services of various parties that process personal data for us. These external processors include online marketing tools such as Google Analytics and Mailchimp. These tools are exclusively used for marketing purposes. Whenever possible, we have signed a user agreement with these parties in which retention periods for data are agreed upon and in which it is clearly stated that Rope Access Noord is the data controller.

Your data will not be forwarded to other parties in any way.

Article 7 – Commercial offers

You may receive commercial offers from the administrator. If you no longer wish to receive these, you can unsubscribe.

Article 8 – Storage period data

The data collected by the website manager will be used and stored for the duration as laid down by law and in accordance with the security policy of Rope Access Noord (see last paragraph). With external data processors the storage term has been agreed in a processing agreement. You have the right to inspect the data retention period of the website and external data processors. Do you want to know how long your data is kept? Then please contact us.

More information and contact

This privacy policy explains a concise version of our security policy. V-frame is part of Rope Access Noord and therefore follows the policy in the field of security prescribed by our parent company. You are fully entitled to inspect this policy. If you wish to inspect this policy, please contact our security officer.
For additional information on the protection of personal data, please visit the website of the Dutch Data Protection Authority.

Questions, complaints and comments

For questions, complaints or reactions regarding the above information, please contact us. If you wish to respond to our privacy policy or if you find that our site or our actions are not in accordance with it, we also ask you to contact us.

If you wish to have your personal data removed from our system or if you no longer wish to be kept informed of our activities by means of e-mail marketing, please contact us.